1. A customer placed a call to a mail order catalog firm. Several times the customer dialed the phone and received a busy signal. Finally, the phone was answered electronically, and the customer was told to wait for the next available operator. Although it was a 1-800 (toll free) number, he found it annoying to wait on the phone until his ear hurt. Yet he did not want to hang up for fear he would not be able to get through to the firm again. Using the problem statement What makes a customer wait? as your base, create a why-why diagram about waiting on the telephone.