Question: A customer sends you this message: Are you going to reset my password or not? This is the fourth message I've had to send. It

A customer sends you this message:
Are you going to reset my password or not? This is the fourth message I've had to send. It shouldn't be this hard to get into my account.
How should you respond?
Reply using a personal tone
Escalate to your manager
Escalate to Legal
Escalate to Retention Department
Escalate to Marketing
A customer sends you this message: Are you going to reset

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