Question: (a) Define the key developments in the evolution of quality management and outline the concepts and principles underpinning each phase of development. (b) Describe the

(a) Define the key developments in the evolution of quality management and outline the concepts and principles underpinning each phase of development.

(b) Describe the basic principles of Statistical Process Control (SPC) and indicate in what circumstances SPC might be applied in managing operations quality.

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