Question: A. Define the term conflict. (3 marks) B. Over the years, conflict has been viewed from different perspectives on how it should be handled within

A. Define the term conflict. (3 marks) B. Over the years,

A. Define the term conflict. (3 marks) B. Over the years, conflict has been viewed from different perspectives on how it should be handled within organizations. Explain the THREE (3) perspectives of conflict. (15 marks) C. Explain the THREE (3) types of conflict. (7 marks) (Total 25 marks) Question 2 A. Explain the stages of group development. (15 marks) B. Briefly explain FOUR (4) factors which contribute to political behaviours within the organisation. (10 marks) (Total 25 marks) Question 3 It is customary for managers to make decisions regarding their employees and matter affecting the organization; however, if these decisions are made on "gut" feelings, the results can be problematic. A. Explain THREE (3) shortcuts which can distort a manager's decision-making skills. (13 marks) B. Summarize sequentially, the steps in the rational decision-making model. (12 marks) (Total 25 marks)

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