• A description of the root causes that are creating negative outcomes at Starbucks, based on both a 5-Whys and a basic systems analysis
• A specific explanation, based on your systems analysis, of how you would improve the system (for example, this could include ways to eliminate negative feedback loops or other negative branches of the system)
• A description of the lessons you learned from this case study and how those might apply to your organization or one with which you are familiar
• Be sure to attach your Word document (or other document/image) that includes your diagrams with a summary analysis, so that your peers can review and learn from your work.