a. Design Process i. Explain why the service design process is more difficult than the product design (3 points) b. Process Strategy i. Explain the difference between assembling a car and assembling electronic equipment according to the process strategy? (3 Points) c. Operations Strategy i. Explain the understanding of the theory of Comparative Advantage which was initiated by David Ricardo (4 Points) ii. Briefly describe the application of this theory to operations management and provide an example. (4 Points) d. Operations and Productivity i. Explain why management is an important determinant of productivity? (3 Points) ii. Explain why the knowledge society is very important in productivity in a company (3 Points)