Question: a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait

a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period. (Round intermediate calculations and final answers to 3 decimal places.) Pw Period Morning Afternoon Evening b. Determine the maximum line length for a probability of 96 percent. (Round your intermediate calculations to 3 decimal places and round up your final answers to the next whole number.) Period Lmax Morning Afternoon Evening Problem 18-4 The following information pertains to telephone calls to a motel switchboard on a typical Tuesday. Use Table 1. Service Rate (calls per minute Incoming Rate (calls Number of Period per minute) 1.8 per operator) Operators Morning 1.5 2 Afternoon 2.2 1.0 3 Evening 1.4 0.7 a. Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period. (Round intermediate calculations and final answers to 3 decimal places.) Darind ww 3

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