$($a$)$ Discuss Data, Information, Knowledge and Wisdom in the context of IT Service Organization.

$($b$)$ Explain Service Performance and provide four benefits for measuring Service Performance

$($c$)$Right policies, Service expectations, Communication and setting achievable goals are the right standards for service performance for any given IT organization. Explain these standards and describe how they are related.

$($d$)$ Describe two ways to measure customer service performance in IT service organization