Question: a. Do you think it is possible to set standards for delivery of services, which are primarily dictated by cost? List the services where standards

a. Do you think it is possible to set standards for delivery of services, which are primarily dictated by cost? List the services where standards can be set. (300 words)
b. Is it possible to measure the delivery of a service (e.g. a mortgage application) against a set standard? Justify with an example how delivery of service can be measured. (300 words)

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