Question: Questions: (5+5=10Marks) a. Do you think it is possible to set standards for delivery of services, which are primarily dictated by cost? List the services

Questions: (5+5=10Marks) a. Do you think it is possible to set standards for delivery of services, which are primarily dictated by cost? List the services where standards can be set. ( 300 words) b. Is it possible to measure the delivery of a service (e.g. a mortgage application) against a set standard? Justify with an example how delivery of service can be measured. (300 words)

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