Question: a) Explain, how do the PDSA cycle can be applied to improve a university continuously? (5 points) - - b) Make lists of Customers Requirements

a) Explain, how do the PDSA cycle can be applied to improve a university continuously? (5 points) - - b) Make lists of Customers Requirements and Technical Descriptors of the business Courier Service. (3 points) - - c) Describe with example the role of management in implementing TQM in an organization. (2 points)

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