a) Explain the "Silo Effect" and its negative implication for modern business organisations? (5 marks) b) How do enterprise systems support business processes? In your answer, discuss the advantages over traditional functional systems. (5 marks) c) Figure 2.1 shows the BPMN representation of the process flow of a customer requesting Credit from a bank Quote Received Review Customer Send Credit Request Standard terys Sales Sales B Cole Pregare contract Sand - Credit Sales rep Sales Department Sear Prepare special ter Analyst Asics (1) Describe what the purpose of items labelled A and B in figure 2.1 are? (4 mar (ii) What is the purpose of swimlanes within Figure 2.1? (4 mal (ii) Extend the diagram to add a check on the balance in the customers bank account before the Gateway labelled A. If the balance is greater than 5000, then proceed with review otherwise end the process and feedback to the customer