a$)$ Explain which operations question or process you chose to focus on$.$ Provide background

information, context, input, and output.

b$)$ From the perspectives of the owners of the process and its intended customers, identify and

describe the competitive priorities for this operations process.

c$)$ Identify which priorities aren't delivering value for the operation and, if not, what

performance gaps exist in them $-$ use a Polar Diagram to illustrate these.

d$)$ Identify where performance gaps exist in your operations process by employing the Gap

Model. this is the assignment of OPMT make it