A. Four levels of evaluation in relation to training programs were identified by Professor Donald Kirkpatrick (1998). The four levels included (1) Level 1- evaluating satisfaction. Were the trainees satisfied with the training and was the training content viewed as helpful and useful to the trainee? (2) Level 2- evaluating learning. Have the trainees gained the knowledge or skills that were taught? (3) Level 3- evaluating behavior. Have the trainees put their new skills or knowledge to use in the real world? And (4) Level 4- evaluating results. Is there a lasting effect on the work environment? How do these levels fit with the group designs used in evaluation research?

B. These levels fit with the group designs used in the evaluation research

C. To what extent is it possible for an evaluator to build positive relationships in the course of the evaluation and still maintain sufficient objectivity to conduct all aspects of the evaluation?