A fundamental attribute of TQM is Process capability =1 indicates that . Drawing control charts Having team meetings Top management's direct involvement Meeting ISO 9000 audit All of the above Suppliers can be trusted Workers are motivated Process is in control There are no random variations Some fraction of production is outside specs . Drawing control charts requires SPC helps determine . . . Calculation of statistics from data Adjusting the machines Teamwork training of workers Top management involvement Meetings with suppliers If assignable causes are disturbing the process If vendor performance is falling If customers are happy If customers are motivated If top management is involved . . . . Inspection assures that Vision states The process is in control Workers are motivated Product meets specification Quality problems are solved Supplier quality is acceptable Where the workers want to go after work Whether we should use SPC Whether we should use inspection Where the company wants to be in the long run That customers are the boss . A control chart displays