Question: A gap can also form when a company provides a service that differs from what the customer expected. Which gap is mentioned above? A Knowledge

A gap can also form when a company provides a service that differs from what the customer expected. Which gap is mentioned above?
A Knowledge Gap
B Communication Gap
C Delivery Gap
D Satisfaction Gap

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

this is the gap Result of a survey conducted by Al Rajhi bank, shows that the customers of the bank want to get their personal loan within 1 hour after submission the loan request. So, Al Rajhi bank...

Q:

Hi, Please help me with responding to the discussion questions below because I'm having a hard time answering them myself. I have been up all night, and I'm unable to figure them out. I uploaded a...

Q:

ADMN 233 Assignment 4 Assignment 4 Instructions Assignment 4 is worth 20% of your final mark. It should be completed and submitted after you finish Chapter 13 in your textbook. This assignment is...

Q:

What are the accounting and tax issue in the case? HELP (the Home and Eastern Local Partnership) is a local government funded initiative that operates a program called Business Assistance Service...

Q:

PAPERS What Project Strategy Really Is: The Fundamental Building Block in Strategic Project ManagementPeerasit Patanakul, Stevens Institute of Technology, Hoboken, NJ, USA Aaron J. Shenhar, Rutgers...

Q:

African Journal of Procurement, Logistics & Supply Chain Management (https://damaacademia.com/ajplscm/) Volume 1, Issue 3, pp.36-49, March 2019 Published by: Dama Academic Scholarly & Scientific...

Q:

Sundar G. Bharadwaj, P. Rajan Varadarajan, & John Fahy Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions The purpose of competitive strategy is to...

Q:

MKT500 Week 7 Discussion Board I have attached the question, lecture notes, and an example of a student's response to the questions. Running head: KEYSAN NATURALS COMPANY: AIDA PRINCIPLE Keysan...

Q:

Question: 1)Reflect back from everything you have learned from this notes and write a summary: 2)Decide what your 2 or 3 most-important "Lessons Learned" are: MRK108 Midterm Notes Chapter 1: Product...

Q:

Chapter 05 - Planning for and Recruiting Human Resources Chapter Five: Planning for and Recruiting Human Resources Human Resource Management 3rd edition by R.A. Noe, J.R. Hollenbeck, B. Gerhart, and...

Q:

Paradise Co. currently has 100% equity. The value of the unlevered firm (Vu) is $1,000 with a WACC of 20% (Ru). The company plans to change its capital structure by issuing debt of $400 at RD- 8% and...

Q:

Refer to the Hofstede, Trompenaars and GLOBE study articles, are you able to see WHY people act in different ways, including their views on ethics and what is 'right' and what is 'wrong? What is the...

Q:

BE9.15 (LO 5) Ottawa Corporation owns machinery that cost $20,000 when purchased on July 1, 2022. Depreciation has been recorded at a rate of $2,400 per year, resulting in a balance in accumulated...

Q:

Inventory records for Herb's Chemicals revealed the following: March 1, 2021, inventory: 1,950 gallons @ $9.10 per gallon = $17,745 Purchases: Sales: Mar. 10 790 gals @ $ 9.15 Mar. 5 590 gals Mar. 16...