Question: A growing tech firm has a product and development team that works closely with their customer support team and they are in the process of

A growing tech firm has a product and development team that works closely with their customer support team and they are in the process of being reorganized. A team of 5 consultants with an information technology background from McKinsey was hired to determine how the firm can improve its processes. The team focuses on processes throughout the product development stages, Ideation, Dev, & Ops. They have decided to create a dashboard of metrics, but they need to determine which KPIs will help them improve the product & development process in tandem with customer support.

What are 10 KPIs that the consultants should recommend based on this information?

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