Question: A help desk can answer 1 2 0 calls per hour. The demand rate is 1 5 0 calls per hour. What is the utilization

A help desk can answer 120 calls per hour. The demand rate is 150 calls per hour. What is the utilization of the call center?
A.2
B.0.6
C.0.8
D.1
A help desk can answer 120 calls per hour. The demand

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