A hospital examines its processes closely and then changes them to become more patient-centered. Among the changes are new ways of doing tasks and new groupings of workers. This is an example of
a) restructuring.
b) reengineering.
c) TQM.
d) benchmarking.
e) downsizing.

Answer rating: 100% (QA)

option A is right This article reviews management literature on health care transformation and descr... View the full answer