Question: A hospital examines its processes closely and then changes them to become more patient-centered. Among the changes are new ways of doing tasks and new

A hospital examines its processes closely and then changes them to become more patient-centered. Among the changes are new ways of doing tasks and new groupings of workers. This is an example of
a) restructuring.
b) reengineering.
c) TQM.
d) benchmarking.
e) downsizing.

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