Question: A hotel is facing a huge problem as the reservation system has shut down and customers cannot be checked - in the hotel. However, the

A hotel is facing a huge problem as the reservation system has shut down and customers cannot be checked

-

in the hotel. However, the hotel employees were able to solve this unusual issue and bring the situation back to normal. Which of the following service quality dimension applies to this scenario:

.

Convenience

.

Responsiveness

.

Tangibles

.

Assurance

A hotel is facing a huge problem as the reservation system

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