Question: A hotel is facing a huge problem as the reservation system has shut down and customers cannot be checked-in the hotel. However, the hotel employees

A hotel is facing a huge problem as the reservation system has shut down and customers cannot be checked-in the hotel. However, the hotel employees were able to solve this unusual issue and bring the situation back to normal. Which of the following service quality dimension applies to this scenario? Select one: a. Convenience b. Assurance c. Tangibles d. Responsiveness ONS One of the objectives of inventory policy is_ ed out of Select one: O a. Achieve satisfactory levels of customer service O b. Outsource any unmet demand oc. Whenever there is a discount offer always takes an Od. Always keep no inventory Next page NAVIGATION

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