Question: A hotel manager believes that customer satisfaction a positive effect on customer loyalty. In turn, He thinks that customer satisfaction increases when the employees of

A hotel manager believes that customer satisfaction a positive effect on customer loyalty. In turn, He thinks that customer satisfaction increases when the employees of the hotel are responsive to customer needs and the hotel's physical facilities are visually appealing.

What would be the intervening variable here?

Service quality

Responsiveness

Customer satisfaction

Customer loyalty

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