Question: Question 1 ( 1 point ) A hotel manager believes that customer satisfaction a positive effect on customer loyalty. In turn, He thinks that customer

Question

1 (1

point

)

A hotel manager believes that customer satisfaction a positive effect on customer loyalty. In turn, He thinks that customer satisfaction increases when the employees of the hotel are responsive to customer needs and the hotel's physical facilities are visually appealing.

What would be the intervening variable here?

Customer loyalty

Service quality

Responsiveness

Customer satisfaction

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