Question: A hotel process improvement team conducted a Kano Analysis on the feedback they received from the team. One of the needs was to have a
A hotel process improvement team conducted a Kano Analysis on the feedback they received from the team. One of the needs was to have a refrigerator in the suite, wherein the focus group responded "Neither" to question 1 (how would you feel if a refrigerator was in the suite) and "Dissatisfied" to question 2 (how would you feel if a refrigerator was not in the suite). Which Kano category will this requirement fall into
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
