Question: The same hotel process improvement team conducted a Kano Analysis on the feedback they received from the team. Another requirement was to have an open

The same hotel process improvement team conducted a Kano Analysis on the feedback they received from the team. Another requirement was to have an open buffet as part of the reservation. The focus group responded Satisfied to question 1 (how would you feel if a free buffet was offered as part of the reservation) and Neither to question 2 (how would you feel if a free buffet was not offered as part of the reservation, but at $9.99). Which Kano category will this requirement fall into?

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