Question: A. How would you define quality for the aviation industry? Placing yourself in the position of the customer, have your expectations about quality changed due

  • A. How would you define quality for the aviation industry? Placing yourself in the position of the customer, have your expectations about quality changed due to the COVID-19 pandemic?
  • B. Briefly explain how Total Quality Management can be applied in the aviation industry and highlight the advantages of implementing it?

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