Consider the following organizations. How would you define quality in each context? Specify attributes/variables that may measure quality. How do you integrate these measures? Discuss the ease or difficulties associated with obtaining values for the various measures. (a) Call center for a company that sells computers (b) Emergency services (i.e., ambulances) for a city or municipality (c) Company making semiconductor
Consider the following organizations. How would you define quality in each context? Specify attributes/variables that may measure quality. How do you integrate these measures? Discuss the ease or difficulties associated with obtaining values for the various measures.
(a) Call center for a company that sells computers
(b) Emergency services (i.e., ambulances) for a city or municipality
(c) Company making semiconductor chips
(d) Hospital
(e) Company that delivers mail/packages on a rapid basis
(f) Department store
(g) Bank
(h) Hydroelectric power plant
(a) Call center for a company that sells computers
(b) Emergency services (i.e., ambulances) for a city or municipality
(c) Company making semiconductor chips
(d) Hospital
(e) Company that delivers mail/packages on a rapid basis
(f) Department store
(g) Bank
(h) Hydroelectric power plant
This problem has been solved!
Do you need an answer to a question different from the above? Ask your question!
Answer
a) Call center that sells computers - possible definitions of quality that involve different variables/attributes could be as follows: i ) Time to process customer order for computers - Time measured …View the full answer
Related Book For 
Fundamentals of quality control and improvement
3rd edition
Authors: amitava mitra
ISBN: 978-0470226537