A how you ch your Predningens A Promoting from within clocking stating on the weet 2. What's the nature of a policy A Providing to follow CAging price D. See 19. How can customer service managemences of poing reps who truly care about customers A By providing coach Hringrep who can Asking reps to read a textbook D. Training reps to take more then give 20. What is the relationship of county to responsibly! A Account works with ressenyes accept delegated authority and become They are two different terms for the same concept C. les possible for managers to delegate responsibility but not accorby D. There is no relationship 21. How does best help adus at A by teaching the same speed 8. By appealing to one sense time c By using a combination of skil.code,portunity to perform and are support D. Byging commands and directe 22. Which of the following choices best characters the woning order file method A kismedere B. It can lead to low employee more C. Competent suppliers average between 7 and 85% D. doesn't focus on saying individual customers. 21. Which is an example of supplemental customer series! A Receiving a project ordered one Beding in the Working with a pleasant building contacte 14 What characterizes the marketing concept? AO High levels of selling BO Production orientation. Identifying who your customers are and what they need. DO Automation. 15 What does recency, frequency, and monetary (RFM) analysis result in? AO Synergy BO Database design CO Understanding customers buying habits DO Integration 16 What is the nature of a vision? AO How you'll reach your future position BO What you want to become co Produong milestones. Working day-to-day activities 17 Which method reduces your risk for recruiting potential customer service personnel? AO Promoting from within BO Working with professional trade organizations. CO Looking at job postings on the Internet. DO Applications on file. 18 What's the nature of a policy? AO Providing steps to follow. BO Repetition CO A guiding principle. DO Sequential 19 How can customer service managers maximize their chances of employing reps who truly care about customers? AO By providing coaching. BO Hiring reps who naturally care CO Asking reps to read a textbook DO Training reps to take more than give 20 What is the relationship of accountability to responsibility 20 What is the relationship of accountability to responsiblity? AO Accountability works together with responsibility as employees accept delegated author BO They are two different terms for the same concept. It's possible for managers to delegate responsibility, but not accountability. DO There is no relationship. 21 How do managers best help adults learn? AO By teaching adults at the same speed. BO By appealing to one sense at a time. CO By using a combination of skill confidence opportunity to perform and management supp- DO By giving commands and directives 22 Which of the following choices best characterize the all-or-nothing order fill rate method? AO It is moderate BO It can lead to low employee morale. CO Competent suppliers average between 75% and 85% DO It doesn't focus on satisfying individual customers