A$.$I. rewrite my email to be more data analytcal driven: Standing. Calling with First Party Friday the $28$th$.$ Call volume drive by Pay.gov there is a want for CH CO ABN ASA values: CH $24$ mouths data. Trying to identify calls that has issues with processing card payments. Possible, create PBI related to Pay.gov CCP interactions. Possibly can use Python, Mini Tab or SAS for statistical analysis models. Primary objective is to capture CH and CO

Split $108$ First Party Call Center $($FPCC$)$: VDN $($firstvdn$)$ Waco, $20114$: VDN $($firstvdn$)$ CCECC $11018010114$: Split $103$ Credit Card Verification $($CCV$)$: Calls Handled $($CH$)$: Calls offered $($CO$)$: Total abandonment $($TOTABN$)$: Avergae speed of Answer $($ASA$)$ Duration of call $($TalkTime$)$: Date $($row$\_$date$)$