1. a. Identify four professional development activities and explain how they can assist leaders to improve their skills?

b. Complete the table below to reflect on your personal leadership and management skills. List all key management and leadership skills. Identify your current level for each skill and state one improvement method to help you achieve competency for each skill you listed as average or poor.

Skill/Knowledge	Current Level			Improvements
	Poor	Average	Good

2. In the table below, list two examples of leadership styles and provide two characteristics for each style.

Leadership style	Characteristics

3. Explain how emotional intelligence can contribute to team effectiveness.

4. Discuss the concept of organisational transformation.

5. Explain the purpose of using data collection methods such as surveys, interviews and observation to scan the external organisational environment.

6. Complete the table below by providing one suitable management strategy for each organisational stage of change.

Stage of change	Management strategy
Denial stage
Resistance stage
Acceptance stage
Commitment stage

7. Discuss the advantage organisations with a flat hierarchical management structure have in adapting to consumer or market trends.

8. Discuss strategies leaders can use to encourage collaborative thinking and communication to foster participative work relationships.

9. Identify strategies for providing constructive feedback in the workplace.

10. You have started a new job as a manager in a large retail organisation. The employees do not follow policy and procedures. Many of the staff take short cuts, have poor time-keeping, and provide poor customer service and lack of respect for management. You want to be a role model to the employees.
    1. What role modelling behaviours can you demonstrate to help you build trust and respect with your employees?

2. What can you do to encourage the team to develop an effective workplace culture?

11. Describe how to review your personal performance and efficacy to help you achieve personal development objectives and priorities.

12. Explain how teamwork and collaboration with others can help leaders to achieve strategic results?