a) In a restaurant: An elderly customer at a large family gathering with hearing difficulties who doesn't want a big meal

b) On the phone: A customer inquiring and wanting a good deal on a Valentine's Day package at your hotel

c) A guest in the hotel: A guest checking in after a long flight, who is irritable and wants a shower and comfortable bed asap

d) Via email: a potential customer is wanting to know if you can provide a once-in-a-lifetime 50th wedding anniversary celebration for 100 guests.

For each of the customers above, outline how you would follow up with each of them and ask for feedback about their customer service experience. Your answers should include both formal and informal methods of obtaining feedback.