A. In analyzing information to make decisions, is objective information always relevant? Is objective information always accurate? In your response to the question of information being relevant and accurate, give examples to support your answer.

B. Having lost her job in hospitality during covid shut downs Anna pursued her dream to move her hobby for creating pamper hampers for dogs with becoming a small business owner. Having operated for a year and now about to expand her business, Anna wants to gain an understanding of the satisfaction of her customers with her service and the products included. A sample of 100 customers across the ten different hampers she provides (10 for each type) were surveyed and the number in each group who had a complaint were 1, 0, 2, 1, 0, 0, 1, 0, 2, 0. Develop upper and lower control limits (99.7%) for the proportion of customers with complaints. 

C. Anna has asked for your advice about implementing a balanced scorecard to evaluate performance. Explain to Anna the purpose of a balanced scorecard and suggest two performance objectives, with an explanation as to why you are making the suggestion.