a. Is this a solicited proposal? b. How will Noreen use the "you" attitude in this proposal? c. What costs might be involved? d. What supporting facts or evidence do you think might help Noreen justify this proposal? Noreen would like to propose a new project to upper-level management: reorganizing two departments into one. Currently, the "Go Points" department is on the fourth floor and is staffed by 20 sales/service reps. They (1) make sales calls to existing Petro-Go credit card holders to offer the points program, (2) receive calls from existing points program customers who have enquiries, and (3) call existing points cus- tomers to announce promotions, offers, and so on. The Petro-Go credit card department is on the third floor and is staffed by 30 sales/service reps. They (1) make sales calls to recruit new credit card customers, (2) receive calls from existing credit card holders who have enquiries, and (3) call existing credit card customers to announce promotions, offers, and so on. Noreen thinks that by joining the credit card sales/service department with the "Go Points" department, customers will be better served by one-stop shopping. She also feels that the credit card sales/service staff could easily modify their call rou- tines to include information about the "Go Points" program, and the "Go Points" staff could easily be trained on the credit card policies and procedures. a. Is this a solicited proposal? b. How will Noreen use the "you" attitude in this proposal? c. What costs might be involved? d. What supporting facts or evidence do you think might help Noreen justify this proposal? Noreen would like to propose a new project to upper-level management: reorganizing two departments into one. Currently, the "Go Points" department is on the fourth floor and is staffed by 20 sales/service reps. They (1) make sales calls to existing Petro-Go credit card holders to offer the points program, (2) receive calls from existing points program customers who have enquiries, and (3) call existing points cus- tomers to announce promotions, offers, and so on. The Petro-Go credit card department is on the third floor and is staffed by 30 sales/service reps. They (1) make sales calls to recruit new credit card customers, (2) receive calls from existing credit card holders who have enquiries, and (3) call existing credit card customers to announce promotions, offers, and so on. Noreen thinks that by joining the credit card sales/service department with the "Go Points" department, customers will be better served by one-stop shopping. She also feels that the credit card sales/service staff could easily modify their call rou- tines to include information about the "Go Points" program, and the "Go Points" staff could easily be trained on the credit card policies and procedures.