A job placement programs main mission is to help older workers (40 and older) who have been unemployed for at least three months. The program retrains them, them places them. The new head of the program wishes to institute a performance management system for the organization.

a. Show eight (8) outcome measures as a chain. (Note: You MUST use boxes and arrows in a visual model to indicate relationships lists are not sufficient).

b. Which measures from the chain are the most important to track with the PMS? Why?

c. Write three (3) objectives: one early, one intermediate, and one late outcome

i. For each objective, write two (2) milestones in list form

ii. What forces outside the program might produce and/or affect those measures that should be considered during performance management system data interpretation?

PMS is performance management system