Question: A key performance indicator (KPI) at Port Sohar is the required time for customs clearance of shipments. The table below shows the average time (in

A key performance indicator (KPI) at Port Sohar

A key performance indicator (KPI) at Port Sohar is the required time for customs clearance of shipments. The table below shows the average time (in days) for customs clearance for each month between January 2019 to March 2020. Month Days Month Days Jan 19 Feb 19 Mar 19 April 19 May 19 June 19 July 19 Aug 19 12.4 13.0 10.9 11.1 9.3 8.2 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 7.9 8.5 5.6 11.2 10.9 7.4 8.8 6.9 5.3 For the sake of comparison, all KPIs at Port Sohar are transformed into a point system with 1 point as the worst outcome and 20 points as the best outcome. As a reference for the outcome, the last 12 months are used. Solve the following problems to calculate the monthly KPI according to Port Sohar's point system. What is the value of the parameter 2 that you need to calculate the customs clearance KPI

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