A librarian, Scott McDonald, is leading a revolution against management gurus, insisting his staff wear uniforms and banning private phone calls and words such as 'flexitime' and 'team spirit'. He sees himself as leading a 'counter-revolution' in the workplace by championing a return to traditional values of discipline, hard work and rigid punctuality.

Mr McDonald, aged 43, has been Head of the Bibliographic Services Department at a University Library for four years, and he argues that his rediscovery of the Puritan approach to management is one of the main reasons why his department has maintained a high-performance level. 'The fact is that work has nothing to do with fun. I began running the department on more traditional principles three years ago and the system has decreased rather than increased the level of stress at work and home,' he said.

He believes that fashionable notions such as weekend staff get-togethers, 'flexible working hours' and 'team spirit' have led to a disastrous erosion of the boundaries between work and private life, which has crippled work efficiency and exploited staff.

The female staff all dress in identical tight-fitting blue tailored jackets and skirts, and work at their desktop computers in a large room dominated by a sign that states emphatically, 'Those who think that good work is only work that is fun do not belong here'.

No pictures, posters or calendars are to be seen on the office walls, which are kept bare to prevent staff from being distracted.

Departmental 'rules' state that uniforms are to be worn at all times, with a rigid 9 am to 6 pm working day and five-day week, no private telephone calls and no chatting about private matters. It is forbidden to take work home and half-hour lunch breaks are compulsory.

Library staff at any level don't have regular meetings amongst themselves, nor with supervisors, because these kinds of meetings breed unnecessary insurrection, and Mr McDonald asserts that becoming engaged in teams prevents individuals from contributing fully to their work.

'When I began in this position, I fell in initially with the so-called "with-it" approach adopted by my predecessor and other Department Heads. This meant that we started work at around morning teatime and some days finished with wine in the office. I ended up working most weekends and half of most nights. Many of my staff joined me to keep up with their work. In the end, we were all exhausted and ended up with backlogs of work and giving poor service to our internal and external clients,' Mr McDonald says.

He blames, for this 'laissez-faire' approach to work, the management gurus of the 1990s such as Matt Weinstein, the American author of Managing to Have Fun. In his book, Mr Weinstein states: 'Are you having fun is a pioneering question that will have to be asked in business. Only when we ask this question can we begin to change the nature of our work.'

Scott Mcdonald cites such ideas as examples of the 'management twaddle' that has encouraged employees not to work hard unless they feel that they are having a good time. He is equally dismissive of concepts such as 'flexitime' which he says is an excuse to make people work until midnight and at weekends. 'Team spirit', he argues, 'allows employees to think someone else will do it'.

His dislike of modern business jargon including 'deadline', 'workflow' and 'brainstorming' has led him to ban the use of such terms in his office and he has set up a system of fines for staff who insist on using them in their work.

The Task

Critical evaluation of Scott McDonald's supervisory style, and discuss whether his approach really can create a culture that is conducive to high performance. As part of the discussion, consider the supervisor's role in communication, motivation, morale, and team development.

Use examples from the case study to illustrate a response, and use a range of readings to support your discussion.

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Critical Evaluation of Scott McDonalds Supervisory Style Communication 1 Authoritarian Communication Evaluation McDonalds supervisory style appears authoritarian reflected in the strict rules and unif... View the full answer