Question: A local cable provider sends a text message to customers after they access the customer service support line. The company sends out a message asking

A local cable provider sends a text message to customers after they access the customer service support line. The company sends out a message asking How satisfied are you with the customer care you received today? Customers are to respond to this item using a 1(very dissatisfied) to 7(very satisfied) scale. This is considered a survey.
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