A logistics company surveyed its shipping customers. Using a scale of 1-5, with 5 being the highest,
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- A logistics company surveyed its shipping customers. Using a scale of 1-5, with 5 being the highest, they obtained the following average ratings.
| Importance | Importance | |
| Quality | 5 | 3 |
| Ease of doing business | 4 | 2 |
| Price | 3 | 5 |
| Offerings | 2 | 4 |
| Friendly staff | 5 | 4 |
What conclusions can be reached? (10 points)
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