a$)$ Low$-$total$-$cost value proposition.

Using the objectives below, develop strategy maps showing appropriate cause$-$and$-$effect

linkages to answer questions i $-$ iii.

Objectives can be used in more than one map.

Increase profit.

Decrease process defects.

Increase customer satisfaction.

Increase employees' process improvement skills.

Decrease cost of serving customers.

Increase revenues.

i$.$ Which of the above objectives would contribute to decreasing the cost of serving customers?

Enter in appropriate order $($first to last$).$

Objective $1$ Answer $1$Increase employees' process improvement skills.Decrease process defects.Decrease cost of serving customers.Increase customer satisfaction.Increase revenues.Increase profit.

Objective $2$ Answer $2$Increase employees' process improvement skills.Decrease process defects.Decrease cost of serving customers.Increase customer satisfaction.Increase revenues.Increase profit.

Final Decrease cost of serving customers.

ii$.$ Which of the above objectives would contribute to increasing revenues?

Enter in appropriate order $($first to last$).$

Objective $1$ Answer $3$Increase employees' process improvement skills.Decrease process defects.Decrease cost of serving customers.Increase customer satisfaction.Increase revenues.Increase profit.

Objective $2$ Answer $4$Increase employees' process improvement skills.Decrease process defects.Decrease cost of serving customers.Increase customer satisfaction.Increase revenues.Increase profit.

Final Increase revenues.

iii. Which of the above objectives would directly contribute to increasing profits?

Enter in alphabetic order.

Objective $1$ Answer $5$Increase employees' process improvement skills.Decrease process defects.Decrease cost of serving customers.Increase customer satisfaction.Increase revenues.Increase profit.

Objective $2$ Answer $6$Increase employees' process improvement skills.Decrease process defects.Decrease cost of serving customers.Increase customer satisfaction.Increase revenues.Increase profit.

Final Increase profit.