Question: A major software developer receives numerous calls for technical support each day either online or by phone. Before the service is rendered, the customer

A major software developer receives numerous calls for technical support each day either online or by phone. Before the service is rendered, the customer is asked whether he/she is willing to participate in a survey for assessing the quality of service that they received. Suppose that the company has randomly selected 225 customers who participated in the survey. The following table shows the results for three of the questions o the survey. Question Was the support representative courteous and professional? Considering the nature of your problem, was your problem resolved in a reasonable amount of time? Overall, are you satisfied with the quality of our service? What is the estimated percentage of customers who find the support representative to be courteous and professional? Yes 171 180 166 No 54 45 59 Enter your answer in percent (%) and round it to the nearest integer. Do not include the percent (%) sign in your answer.

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