A man arrives at a law firm for his first visit with a new lawyer, having been
Question:
A man arrives at a law firm for his first visit with a new lawyer, having been informed that a new client visit is scheduled for 60 minutes. When he arrives, the receptionist greets him and asks for his name, contact information, and reason for the visit. The receptionist then asks for the client's identification, scans it, and returns it to him. The whole check-in process takes about 8 minutes. The receptionist asks the man to take a seat in the waiting room and complete a new client intake form, which takes him about 10 minutes to complete and return to the receptionist. After the client completes the form, he waits 20 minutes, and then the paralegal asks him to come into the conference area. During the review of the case, the paralegal takes notes, and ask for additional details, which takes about 15 minutes. Next, the client discusses the case with the lawyer for 25 minutes, who then advises the client on the legal options and strategies available, which takes another 10 minutes. The client then leaves the conference area and waits for the paralegal to draw up the necessary documents, which takes another 10 minutes. The client then reviews and signs the documents, which takes 5 minutes. Finally, the client pays the retainer fee of $500 and leaves, which takes 2 minutes. What is the throughput time for the visit in minutes?
Fundamentals of Law Office Management
ISBN: 978-1133280842
5th edition
Authors: Pamela Everett Nollkamper