Question: A manager in a call center needs to determine how many agents to schedule next week. Based on previous data, she expects to get 7

A manager in a call center needs to determine how many agents to schedule next week. Based on previous data, she expects to get 7940 calls next week. The following conditions apply: On average , call center agents can handle seven calls an hour. The call center is open for 10 hours, 5 days a week. Full time agents work 40 hours per week. Full time agents work 40 hours per week , but are only on calls for 35 hours a week. Part time agents work 20 hours a week, but are only on calls 17 hours per week. Which combination is the best to meet the scheduling needs?

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