Question: A manager in a call center needs to determine how many agents to schedule next week. Based on previous data, she expects to get 7
A manager in a call center needs to determine how many agents to schedule next week. Based on previous data, she expects to get calls next week. The following conditions apply: On average call center agents can handle seven calls an hour. The call center is open for hours, days a week. Full time agents work hours per week. Full time agents work hours per week but are only on calls for hours a week. Part time agents work hours a week, but are only on calls hours per week. Which combination is the best to meet the scheduling needs?
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