Question: manager in a call center needs to determine now many agents to schedule next week. based on previous dald, sile expects to get 7 .

manager in a call center needs to determine now many agents to schedule next week. based on previous dald, sile
expects to get 7.940 calls next week. The following conditions apply
15 full-time agents and 15 part-time agents
On average. call center agents can handle seven calls an hour.
The call center is open for 10 hours, 5 days a week.
Full-time agents work 40 hours per week. but are only on calls for 35 hours a weekFartetite agents work 2o hours a week, but are only on calls 17 hours per week
Which combination Is the best to meet the scheduling needs?
15 full-time agents and 15 part-time agents
20 full-time agents and 7 part-time agents
20 full-time agents and 20 part-time agents
25 full-time agents and 5 part-time agents
28 full-time agents and 10 part-time agentsmanager in a call center needs to determine now many agents to schedule next week. based on previous dald, sile
expects to get 7.940 calls next week. The following conditions apply
15 full-time agents and 15 part-time agents
On average. call center agents can handle seven calls an hour.
The call center is open for 10 hours, 5 days a week.
Full-time agents work 40 hours per week. but are only on calls for 35 hours a weekFartetite agents work 2o hours a week, but are only on calls 17 hours per week
Which combination Is the best to meet the scheduling needs?
15 full-time agents and 15 part-time agents
20 full-time agents and 7 part-time agents
20 full-time agents and 20 part-time agents
25 full-time agents and 5 part-time agents
28 full-time agents and 10 part-time agents

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