A manager is attempting to implement a new format for employees to use in filing their sales reports. The

manager argues that the new sales report format will improve the organization's efficiency and ability to

effectively serve its customers. The manager's employees are concerned that they may not be able to learn

the new report format and may lose their status or security within the organization. The employees' reaction

is an example of

Organizational transformation

Haphazard change

Dynamic equilibrium

Resistance to change