A manager is attempting to implement a new format for employees to use in filing their sales reports. The manager argues that the new sales report format will improve the organizations efficiency and ability to effectively serve its customers. The managers employees are concerned that they may not be able to learn the new report format and may lose their status or security within the organization. This is an example of _____________.

Reactive change

Resistance to change

Social/political forces for change

Organizational development

In the Tversky & Kahneman (1974) paper we read, the authors described a study in which they spun a wheel and asked participants whether the number of countries in Africa is higher or lower than the number the wheel landed on. They then asked the participants to estimate the actual number of countries in Africa. The authors argued that this study provided an example of which decision-making bias?

Question 23 options:

Anchoring and adjustment bias

Representativeness bias

Availability bias

Randomness error