Question: A manager is evaluating a customer service representative s job performance. The manager assesses the employee on personal characteristics that are relevant to the job

A manager is evaluating a customer service representative

s job performance. The manager assesses the employee on personal characteristics that are relevant to the job performance of that employee, like patience and a positive attitude. This is known as

Multiple Choice

selection testing.

trait appraisal.

behavior appraisal.

ability testing.

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