Question: A manager is trying to improve a single-server queueing system through automation. The average service time is 20 minutes per customer, exponentially distributed, and the

A manager is trying to improve a single-server

A manager is trying to improve a single-server queueing system through automation. The average service time is 20 minutes per customer, exponentially distributed, and the arrival rate is 16 customers per 8-hour day (Poisson arrivals). The automated system will have a constant service time of 16 minutes. The effect of this change will: decrease utilization. have no effect since the service time is unchanged. increase waiting time. decrease waiting time

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