(A) Many talented programmers in the Seattle area do not have the requisite social orgrooming skills due to their busy schedule. Bowers Employee Success Service teaches afour-hour class on grooming and dress-for-success. Use all characteristics of service to describe this teaching service, and provide one method that can be used to reduce the problems/challenges associated with each characteristic. (12 pts)

(B)Dunkin' Donuts shops have to be open between 20 and 24 hours a day since part oftheir appeal is coffee and doughnuts ready whenever they are wanted. However, over 50 percent of sales are between 6 and 10 a.m. If the operating hours cannot be changed, what alternative growth and other strategies could be pursued? Explain in details. (8 pts)