Question: Many talented programmers in the Metropolitan area do not have the requisite social or grooming skills to work closely with their busy and more formal

Many talented programmers in the Metropolitan area do not have the requisite

social or grooming skills to work closely with their busy and more formal

managers. Bowers Employee Success Service teaches a four-hour class on

grooming and dress-for-success. Use the four characteristics of service to

describe this teaching service and provide one method that can be used to reduce

the problems associated with each characteristic

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