Question: a) Marketing has been defined differently by different authors and authorities. The American Marketing Association (AMA) defines marketing as the activity, set of institutions, and
a) Marketing has been defined differently by different authors and authorities. The American Marketing Association (AMA) defines marketing as the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. Giving example, provide evidence to which non - alcoholic beverages firms in Kenya fit into this definition (10 Marks)
b) Marketing is satisfying customer needs and wants. The customer is therefore viewed as the king in the marketing philosophy/concept, which advocates for consumer sovereignty. Explain this concept and show how firms can achieve this, considering that as they seek to maximize customer satisfaction, there are the owners of the firm (seeking to maximize their wealth) and the employees ( whose welfare should also be safeguarded) ((10 Marks)
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